Terms and Conditions of Service

Terms and Conditions

Effective Date: July 21, 2026
Last Updated: July 21, 2026

These Terms and Conditions constitute a legally binding agreement between you and Laser Guided Marketing concerning your access to our websites, software access, artificial intelligence systems, marketing services, automation services, communications services, consulting, digital products, and related products or services.

Please read these Terms carefully. By accessing our website, submitting a form, creating an account, signing an order form, accepting a proposal, paying an invoice, clicking an acceptance button, using a service, or continuing to use a service after receiving these Terms, you agree to be bound by them.

Important: Our services may use artificial intelligence, AI-generated voices, automated telephone calls, call recording, transcription, SMS, email, website chat, advertising pixels, cookies, customer relationship management software, third-party telecommunications services, and third-party software platforms. These technologies may be subject to additional laws, carrier rules, platform policies, usage charges, consent requirements, and technical limitations.

1. Acceptance of These Terms

These Terms and Conditions, together with any applicable order form, proposal, statement of work, invoice, subscription confirmation, service agreement, data processing agreement, privacy policy, messaging disclosure, or other written agreement incorporated by reference, form the complete agreement governing your use of the applicable services.

You accept these Terms when you do any of the following:

  • Access or use a Laser Guided Marketing website or online service.
  • Submit a contact form, questionnaire, audit, calendar request, or service application.
  • Create, access, or use an account provided by Laser Guided Marketing.
  • Sign an order form, proposal, agreement, or statement of work.
  • Pay an invoice or allow a recurring payment to be processed.
  • Click a button or check a box indicating acceptance.
  • Use or continue using any software, platform, AI system, digital product, or service provided by us.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity. In that case, “you,” “your,” and “Client” refer to that entity and its authorized users.

If you do not agree to these Terms, you must not access or use the applicable website, software, platform, product, or service.

2. Definitions

For purposes of these Terms:

  • “Laser Guided Marketing,” “LGM,” “we,” “our,” or “us” means Laser Guided Marketing and its authorized contractors, representatives, and service providers.
  • “Client,” “you,” or “your” means the individual or entity accessing the website, purchasing a product, subscribing to software, or receiving services from us.
  • “Services” means websites, software access, CRM access, AI systems, AI calling, chatbots, automation, consulting, marketing, lead response, reputation management, advertising, digital products, training, support, and any related product or service provided by us.
  • “Platform” means any software, CRM, communication system, website system, automation system, AI system, telecommunications system, mobile application, or third-party technology used to provide the Services.
  • “Client Data” means information, contact records, customer records, lead records, content, lists, files, communications, and other materials submitted or made available by the Client.
  • “Authorized User” means an employee, contractor, agent, or other person whom the Client authorizes to access an account or Service.
  • “Order Document” means an order form, proposal, statement of work, invoice, checkout page, subscription confirmation, or other document describing specific Services, pricing, timing, or deliverables.
  • “Third-Party Provider” means any company, carrier, platform, software provider, AI provider, payment processor, hosting provider, advertising provider, or other third party used in connection with the Services.

3. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

Our Services are primarily intended for businesses, business owners, professionals, authorized employees, and commercial organizations. Unless an Order Document expressly states otherwise, the Services are not intended for personal, household, or consumer use.

You may not access the Services if you are legally prohibited from receiving them or if your intended use would violate applicable law, telecommunications rules, carrier requirements, advertising policies, or platform terms.

4. Services Covered

Laser Guided Marketing may provide services including, without limitation:

  • AI receptionists and AI voice agents.
  • AI website concierges, chatbots, and conversational AI.
  • Speed-to-lead systems and automated lead follow-up.
  • Revenue recovery, customer reactivation, and database monetization systems.
  • Customer relationship management software and mobile application access.
  • Inbound and outbound telephone systems.
  • Call tracking, call recording, transcription, summaries, and routing.
  • Email, SMS, MMS, voicemail, and automated communication services.
  • Appointment calendars, scheduling systems, reminders, and confirmations.
  • Workflow automation, integrations, triggers, pipelines, and reporting.
  • Lead generation, sales funnels, websites, forms, surveys, and landing pages.
  • Search engine optimization, local search, AEO, GEO, and visibility services.
  • Online reputation management and review-generation systems.
  • Social media, advertising, content, and marketing services.
  • Business consulting, AI consulting, implementation, and team training.
  • Templates, prompts, scripts, courses, reports, audits, and digital products.
  • Other software, platforms, products, and services offered from time to time.

Specific deliverables, implementation requirements, service limitations, subscription periods, and fees may be described in an applicable Order Document.

5. Order Forms and Conflicting Terms

An Order Document may contain additional or different terms applicable to a particular Service. If there is a conflict, the following order of precedence applies unless the Order Document expressly states otherwise:

  1. A signed service agreement, statement of work, or Order Document.
  2. An applicable data processing agreement or business associate agreement.
  3. These Terms and Conditions.
  4. The Laser Guided Marketing Privacy Policy.
  5. Other website notices, descriptions, or marketing materials.

Marketing pages, presentations, demonstrations, estimates, case studies, and sales discussions are provided for general information and do not modify a signed Order Document unless the modification is confirmed in writing by an authorized representative of Laser Guided Marketing.

Any purchase-order terms or other terms submitted by the Client are rejected unless expressly accepted in writing by Laser Guided Marketing.

6. Accounts, Access, and Security

Some Services require an account, username, password, verification code, telephone number, email address, or other login credentials.

The Client is responsible for:

  • Providing accurate account and contact information.
  • Keeping login credentials secure and confidential.
  • Limiting access to Authorized Users.
  • Removing access when an Authorized User no longer requires it.
  • All activity performed through the Client’s account.
  • Promptly notifying us of suspected unauthorized access or security incidents.
  • Maintaining secure devices, internet connections, email accounts, and telephone numbers.

Accounts and login credentials may not be sold, transferred, shared publicly, or provided to unauthorized third parties.

We may require password changes, multi-factor authentication, user verification, or other security measures. We may temporarily restrict access when reasonably necessary to protect the Client, the Platform, other users, or Laser Guided Marketing.

7. Software and Platform Access

Subscription Access

Unless an Order Document expressly states that a software product or custom system is being sold and transferred to the Client, software and Platform access is provided on a limited, revocable, non-exclusive, non-transferable subscription or license basis.

Payment for setup, configuration, customization, implementation, or monthly service does not automatically transfer ownership of the underlying Platform, software account, source code, templates, workflows, prompts, snapshots, automations, integrations, methods, or proprietary systems.

Managed Sub-Accounts

A CRM, automation system, AI system, or related sub-account may be maintained within a master agency account controlled by Laser Guided Marketing or a Third-Party Provider.

Unless otherwise agreed in writing, the Client receives the right to use the sub-account while the applicable subscription remains active and paid. The Client does not acquire ownership of Laser Guided Marketing’s master account, agency account, white-label environment, software license, or underlying vendor relationship.

Access After Termination

Platform access may end when a subscription is canceled, terminated, suspended, discontinued, or unpaid. The Client is responsible for exporting needed Client Data before access ends, subject to available export functions.

We do not guarantee that every type of data, configuration, workflow, telephone number, domain, integration, AI prompt, conversation, automation, or account component can be exported or transferred.

Migration, transfer, data-export, technical assistance, or account-separation services may require an additional fee.

8. Third-Party Platforms and Providers

Our Services may depend on Third-Party Providers, including HighLevel, telecommunications carriers, telephone-number providers, email delivery providers, SMS providers, AI model providers, voice providers, transcription providers, hosting companies, domain registrars, payment processors, advertising platforms, analytics providers, integration tools, and other software vendors.

The Client acknowledges that Laser Guided Marketing does not own or directly control every Third-Party Provider used to deliver the Services.

Third-Party Providers may:

  • Change their features, pricing, policies, technical requirements, or usage limits.
  • Remove, restrict, suspend, or discontinue a feature or service.
  • Experience downtime, latency, outages, security incidents, or delivery failures.
  • Reject telephone registrations, email messages, SMS messages, advertisements, integrations, or account applications.
  • Require identity verification, business registration, campaign registration, or additional documentation.
  • Impose carrier, usage, messaging, telephone, AI, storage, or compliance charges.
  • Change application programming interfaces or integration capabilities.
  • Restrict the transfer of accounts, telephone numbers, domains, data, or configurations.

Laser Guided Marketing is not responsible for the independent acts, omissions, policies, outages, restrictions, suspensions, security practices, pricing changes, or service decisions of Third-Party Providers.

The Client may be required to accept and comply with separate third-party terms, privacy policies, acceptable-use policies, telecommunications requirements, carrier rules, or advertising policies.

If a Third-Party Provider changes its pricing, Laser Guided Marketing may pass through the corresponding increase in third-party charges upon reasonable notice. Usage-based charges may change without advance notice when imposed directly by a carrier, platform, government agency, or other Third-Party Provider.

9. Artificial Intelligence Services

The Services may use artificial intelligence, machine learning, natural language processing, automated decision support, speech recognition, voice synthesis, text generation, summarization, classification, and workflow automation.

Permitted AI Functions

AI systems may be configured to:

  • Answer questions.
  • Respond to website visitors.
  • Answer or place telephone calls.
  • Collect contact and appointment information.
  • Qualify or categorize leads.
  • Schedule appointments or request callbacks.
  • Route calls, messages, and inquiries.
  • Transcribe and summarize conversations.
  • Draft messages and suggested responses.
  • Trigger workflows, reminders, notifications, and follow-up actions.
  • Organize CRM information.
  • Recommend a next action for human review.

AI Limitations

Artificial intelligence is probabilistic and may generate inaccurate, incomplete, outdated, misunderstood, unexpected, or inappropriate output.

AI output is not guaranteed to be factually correct, legally compliant, suitable for a particular situation, or free from errors. The Client is responsible for reviewing AI configurations, instructions, prompts, scripts, knowledge sources, responses, and actions.

The Client must maintain appropriate human oversight and must not rely exclusively on an AI system for legal, medical, financial, emergency, safety-critical, employment, credit, insurance, housing, or similarly consequential decisions.

AI systems are not emergency services. They must not be used as a replacement for 911, emergency dispatch, medical professionals, attorneys, accountants, financial advisors, or other licensed professionals.

AI Training and Service Improvement

Client Data may be processed by approved AI and technology providers as necessary to deliver the requested Services. The manner in which data is processed may be governed by the applicable provider’s terms, privacy policy, data-processing terms, and account configuration.

The Client must not submit protected health information, government identification numbers, financial account credentials, biometric identifiers, or other specially regulated information to a general AI system unless Laser Guided Marketing has expressly agreed in writing and the system has been configured for that purpose.

10. AI Calling and Telephone Services

AI Calling Disclosure: Telephone services may use an artificial intelligence system, automated assistant, synthetic voice, artificial voice, prerecorded voice, speech-recognition technology, or automated dialing and workflow technology.

Inbound Calls

An AI receptionist or AI voice agent may answer inbound calls, respond to questions, collect information, schedule appointments, route calls, record messages, or initiate automated workflows.

Outbound Calls

AI systems may place outbound calls for lead response, requested callbacks, appointment reminders, appointment confirmations, customer follow-up, missed-call recovery, database reactivation, customer service, marketing, or other authorized purposes.

Client Responsibility for Calling Consent

The Client is solely responsible for ensuring that every telephone number submitted to or contacted through the Services may lawfully be called for the intended purpose.

The Client represents and warrants that:

  • It has a lawful basis to possess and use the applicable telephone numbers.
  • It has obtained all consent required for automated, artificial-voice, prerecorded, AI-generated, or marketing-related calls.
  • It will maintain records of consent, lead source, opt-ins, opt-outs, and do-not-call requests.
  • Its campaigns will comply with federal and state telemarketing, privacy, call-recording, consumer-protection, and do-not-call laws.
  • Its call scripts, offers, statements, and representations will be accurate and lawful.
  • It will not use AI calling to impersonate another person, misrepresent caller identity, deceive recipients, or conceal the identity of the responsible business.

Call Recording and Transcription

Calls may be monitored, recorded, transcribed, summarized, or analyzed when enabled.

The Client is responsible for determining whether a recording disclosure, one-party consent, all-party consent, affirmative consent, or other notice is required in each applicable jurisdiction.

Laser Guided Marketing may provide configurable disclosures or scripts, but the Client remains responsible for legal review, implementation, and use of those disclosures.

Telephone Numbers and Carrier Services

Telephone numbers may be provided through a Third-Party Provider. Number availability, portability, ownership, transferability, registration, continued assignment, caller identification, reputation, and deliverability are not guaranteed.

A telephone number may be suspended, released, recycled, restricted, or reassigned if required by a carrier, regulator, Third-Party Provider, or applicable law, or if the associated account is unpaid, inactive, terminated, or noncompliant.

The Client is responsible for usage charges, carrier charges, registration fees, telephone-number charges, recording charges, transcription charges, AI voice charges, and related telecommunications costs unless an Order Document states otherwise.

11. Email, SMS, MMS, and Automated Messaging

The Services may send email, SMS, MMS, voicemail, chat messages, reminders, and other communications manually or through automated workflows.

Client Messaging Responsibilities

The Client represents and warrants that:

  • Recipients have provided any consent required for the intended messages.
  • Contact information was collected lawfully.
  • Messages will accurately identify the sender.
  • Marketing messages will include required disclosures and opt-out instructions.
  • Opt-out requests will be processed promptly.
  • Suppression lists and do-not-contact records will be honored.
  • Purchased, rented, scraped, harvested, or unlawfully obtained contact lists will not be used.
  • Message content will comply with carrier, platform, advertising, and legal requirements.

Text Messaging Terms

  • Message frequency may vary.
  • Message and data rates may apply.
  • Recipients may reply STOP to opt out of marketing text messages.
  • Recipients may reply HELP for assistance when supported.
  • Carriers are not responsible for delayed or undelivered messages.
  • Consent to receive marketing messages is not a condition of purchase unless legally permitted and expressly disclosed.

Message Delivery

Laser Guided Marketing does not guarantee that every email, text message, telephone call, voicemail, notification, or other communication will be delivered, received, opened, answered, or acted upon.

Communications may be delayed, blocked, filtered, rejected, marked as spam, rate-limited, or otherwise affected by carriers, recipients, devices, internet providers, email providers, platforms, registration status, sender reputation, recipient settings, or other factors outside our control.

12. Client Compliance Responsibilities

The Client is responsible for the legality of its business, offers, products, services, data, content, campaigns, communications, contact lists, AI instructions, and use of the Services.

The Client agrees to comply with all applicable:

  • Privacy and data-protection laws.
  • Telemarketing and do-not-call laws.
  • Call-recording and interception laws.
  • Email and commercial-message laws.
  • SMS, MMS, carrier, and messaging registration requirements.
  • Advertising and consumer-protection laws.
  • Intellectual-property and publicity-rights laws.
  • Industry-specific licensing and professional rules.
  • Platform terms, acceptable-use policies, and advertising policies.

The Client is responsible for obtaining legal advice concerning its campaigns, disclosures, consent language, scripts, offers, data practices, regulated industry obligations, and use of AI.

Laser Guided Marketing does not provide legal advice and does not guarantee that a template, script, workflow, disclosure, privacy policy, terms page, or suggested process will satisfy every law applicable to the Client.

The Client must promptly inform Laser Guided Marketing of complaints, legal notices, regulatory inquiries, opt-out requests, security incidents, or suspected violations relating to the Services.

13. Fees, Billing, and Automatic Renewal

Fees

The Client agrees to pay all setup fees, subscription fees, service fees, usage fees, taxes, telecommunications charges, advertising expenses, third-party charges, and other amounts described in the applicable Order Document.

Unless expressly stated otherwise, quoted fees do not include advertising spend, telephone usage, AI usage, email usage, text-message usage, carrier registration, telephone numbers, domains, premium integrations, payment-processing fees, taxes, or other third-party charges.

Payment Authorization

By providing a payment method, the Client authorizes Laser Guided Marketing and its payment processor to charge all amounts due under the applicable Order Document, including recurring charges, usage charges, taxes, approved expenses, and past-due balances.

Automatic Renewal

Unless an Order Document states otherwise, recurring Services automatically renew for successive periods equal to the original subscription period until canceled in accordance with these Terms.

Monthly Services renew monthly. Annual Services renew annually. Usage charges may be billed in arrears or charged when incurred.

Failed Payments

If a payment fails, Laser Guided Marketing may retry the payment method, request an updated payment method, suspend Services, restrict account access, pause campaigns, disable telephone or messaging functions, or terminate the account.

The Client remains responsible for amounts incurred before suspension or termination, including ongoing third-party charges that cannot immediately be stopped.

Late Amounts

Past-due amounts may accrue a late charge at the lesser of 1.5% per month or the maximum amount permitted by law. The Client is responsible for reasonable collection costs, payment-recovery costs, and attorneys’ fees incurred in collecting valid unpaid amounts where permitted by law.

Taxes

Fees do not include sales, use, excise, telecommunications, value-added, or similar taxes unless expressly stated. The Client is responsible for applicable taxes other than taxes based on Laser Guided Marketing’s net income.

Pricing Changes

Laser Guided Marketing may change recurring prices upon at least 30 days’ notice, unless the change results from increased telecommunications charges, taxes, regulatory fees, carrier fees, AI usage fees, or other third-party usage costs that are passed through to the Client.

Continued use after the effective date of a pricing change constitutes acceptance of the revised pricing.

14. Software or Service Discontinuation

Software and Platform Discontinuation Policy: Laser Guided Marketing may discontinue, replace, suspend, materially modify, or stop supporting a software platform, software service, communication service, AI service, integration, feature, or other technology used to provide the Services.

Discontinuation With 30 Days’ Notice

When reasonably practicable, Laser Guided Marketing will provide at least 30 days’ written notice before permanently discontinuing a paid software platform or ongoing software-based Service.

Notice may be provided by email, account notification, invoice notice, website notice, text message, or another reasonable electronic method using the contact information associated with the Client’s account.

Immediate Discontinuation

Laser Guided Marketing may immediately suspend or discontinue a Platform, feature, integration, or Service when continued operation is not reasonably possible or advisable because of:

  • A platform failure, prolonged outage, or critical technical malfunction.
  • A Third-Party Provider terminating, suspending, restricting, or materially changing its service.
  • A telecommunications carrier, AI provider, hosting provider, payment processor, or software provider becoming unavailable.
  • A security incident, data breach, vulnerability, fraud risk, or threat to users or systems.
  • A legal, regulatory, carrier, platform, or compliance requirement.
  • Loss of required licenses, integrations, application programming interfaces, telephone services, domains, or technical capabilities.
  • Bankruptcy, insolvency, closure, acquisition, or material operational failure of a Third-Party Provider.
  • An event beyond Laser Guided Marketing’s direct control.
  • Any circumstance in which continuing the Service could create unreasonable legal, financial, security, reputational, or operational risk.

Client Options After Discontinuation

When a prepaid software platform or software-based Service is discontinued before the end of the prepaid service period, the Client may choose one of the following remedies:

  1. Service Credit: Apply the qualifying unused prepaid amount toward another Laser Guided Marketing service, replacement service, software service, or software platform that Laser Guided Marketing currently utilizes or may utilize in the future.
  2. Partial Refund: Request a partial refund of the qualifying unused prepaid amount by emailing [email protected] within the applicable notice period.

Refund Request Deadline

When Laser Guided Marketing provides a 30-day advance discontinuation notice, the Client must submit any partial-refund request by email before the expiration of that 30-day notice period.

When a Service must be discontinued immediately because of an outage, platform failure, security incident, Third-Party Provider action, regulatory requirement, or another event beyond our direct control, the Client must submit any partial-refund request within 30 calendar days after Laser Guided Marketing sends notice of the immediate discontinuation.

Automatic Conversion to Credit

If the Client does not submit a valid partial-refund request within the applicable deadline, the qualifying unused prepaid amount will automatically remain on the Client’s account as a non-cash service credit.

That credit may be applied only toward other software services, software platforms, replacement services, or related services that Laser Guided Marketing currently utilizes or may come to utilize.

Unless required by law or separately agreed in writing, account credits:

  • Have no cash value after the refund-request deadline.
  • Are not transferable or assignable to another person or business.
  • May not be redeemed for cash.
  • May be applied only to an account in good standing.
  • May not be used to offset unpaid third-party charges, taxes, advertising spend, usage charges, or past-due balances.

Calculation of Partial Refund or Credit

A qualifying partial refund or credit will be calculated based on the unused portion of the prepaid recurring service period attributable to the discontinued Service.

The calculation may exclude:

  • Completed setup, installation, onboarding, migration, and implementation work.
  • Custom development, design, configuration, prompts, workflows, and integrations already delivered.
  • Services already performed.
  • Usage-based charges already incurred.
  • Telephone, email, SMS, AI, hosting, domain, carrier, licensing, and platform costs already incurred.
  • Nonrefundable third-party payments.
  • Taxes, payment-processing fees, and regulatory charges.
  • Discounts or promotional amounts that were contingent upon a longer service period.

The partial refund or credit described in this section is the Client’s exclusive monetary remedy for discontinuation of a software platform or software-based Service, except where a different remedy is required by law or expressly stated in an applicable Order Document.

Replacement Services

Laser Guided Marketing may offer a replacement platform, substitute provider, revised workflow, or alternative method of delivering substantially similar functionality.

A replacement may have different features, interfaces, limitations, integrations, telephone numbers, messaging capabilities, AI models, pricing, or technical requirements.

Laser Guided Marketing does not guarantee that a replacement Service will be identical to the discontinued Service.

15. Refunds, Credits, and Cancellations

General Refund Policy

Except as expressly stated in an Order Document, required by law, or provided under the Software or Service Discontinuation section above, payments are nonrefundable once the applicable work, access, subscription period, usage, setup, or service delivery has begun.

Setup and Implementation Fees

Setup, onboarding, configuration, strategy, consulting, custom-development, design, training, migration, integration, and implementation fees are nonrefundable after work begins.

Monthly and Recurring Services

Unless an Order Document states otherwise, the Client may cancel a recurring Service by emailing [email protected] at least 30 days before the next renewal date.

Cancellation takes effect at the end of the then-current paid subscription period unless Laser Guided Marketing confirms an earlier date in writing.

Voluntary cancellation does not entitle the Client to a refund for a partial month, partial billing period, unused allocation, unused telephone minutes, unused message credits, unsubmitted content, delayed Client approvals, or Client inactivity.

Annual and Prepaid Plans

Annual, multi-month, or prepaid plans are nonrefundable after the applicable cancellation or refund period stated in the Order Document, except for a qualifying Service discontinuation or where required by law.

Promotional Offers

Trials, discounts, promotional pricing, free setup, bundled services, bonuses, and limited-time offers may be subject to additional conditions.

If a Client cancels before completing a required promotional commitment, Laser Guided Marketing may charge the difference between the promotional price and the standard price, where disclosed in the applicable offer or Order Document.

Account Credits

Credits are not cash, are nontransferable, and may be used only for eligible Laser Guided Marketing Services. Credits may not be applied retroactively or used to satisfy taxes, advertising spend, carrier charges, usage charges, third-party fees, or past-due balances unless approved in writing.

Chargebacks and Payment Disputes

Before initiating a chargeback, the Client agrees to contact Laser Guided Marketing and provide a reasonable opportunity to investigate and resolve the issue.

Filing a chargeback does not cancel the Client’s contractual obligations. Laser Guided Marketing may suspend Services and submit these Terms, Order Documents, account activity, communications, delivery records, and payment authorization to the applicable payment processor or financial institution.

Fraudulent, abusive, or knowingly false chargebacks may result in immediate termination and collection action.

16. Affiliate Relationships and Commissions

Affiliate Links and Recommendations

Laser Guided Marketing may recommend, promote, review, demonstrate, resell, refer, or link to third-party products, services, software platforms, training programs, payment processors, hosting services, telecommunications services, AI providers, marketing tools, or other resources.

Some links or recommendations may be affiliate links or compensated referrals. Laser Guided Marketing may receive a commission, recurring commission, referral fee, reseller margin, revenue share, free access, discount, credit, bonus, or other benefit if a person purchases, subscribes, registers, or takes another qualifying action.

Affiliate compensation may be received on products or services purchased directly from a Third-Party Provider or included as part of a Laser Guided Marketing service package.

Where required, Laser Guided Marketing will provide an appropriate disclosure of a material affiliate, referral, reseller, ownership, or compensation relationship.

No Additional Cost Representation

An affiliate commission does not necessarily increase the price paid by the purchaser. However, Laser Guided Marketing does not guarantee that an affiliate offer is the lowest available price or that the Third-Party Provider will not change its pricing.

Independent Evaluation

Recommendations reflect our business judgment, experience, commercial relationships, or assessment at the time they are made. They do not constitute a guarantee that a product or service will meet every Client’s needs.

The Client is responsible for independently reviewing the applicable product, pricing, features, contract terms, privacy practices, security, support, refund policy, and suitability before purchasing from a Third-Party Provider.

Third-Party Transactions

Purchases made directly from a Third-Party Provider are governed by that provider’s terms and refund policy. Unless Laser Guided Marketing is identified as the direct seller, we are not responsible for third-party billing, fulfillment, support, refunds, warranties, outages, or product performance.

Commissions Payable to Affiliates or Referral Partners

No person is entitled to receive an affiliate, referral, reseller, or commission payment from Laser Guided Marketing unless the commission is authorized under a separate written affiliate agreement, referral agreement, reseller agreement, or written commission plan.

Unless a separate agreement states otherwise:

  • Commissions are calculated only on qualifying collected revenue actually received by Laser Guided Marketing.
  • Taxes, refunds, credits, chargebacks, disputed payments, payment-processing fees, advertising spend, telephone usage, AI usage, pass-through costs, and third-party charges may be excluded.
  • No commission is earned until the applicable payment has cleared and any refund or chargeback period has expired.
  • Refunded, reversed, fraudulent, canceled, or uncollected transactions do not qualify.
  • Previously paid commissions may be offset against future commissions when the underlying transaction is refunded or charged back.
  • Self-referrals, misleading promotions, trademark misuse, spam, unlawful calling, unlawful messaging, false claims, or manipulation of tracking systems are prohibited.
  • Laser Guided Marketing may review, approve, reject, suspend, or terminate an affiliate relationship.
  • Commission rates, attribution rules, payment schedules, eligible products, and program terms may be changed prospectively upon notice.
  • Affiliate participants are independent contractors and have no authority to bind Laser Guided Marketing.

Affiliates and referral partners are responsible for disclosing their commission relationship clearly and conspicuously wherever required.

17. No Guaranteed Results

Laser Guided Marketing does not guarantee any particular business, financial, advertising, marketing, search, sales, lead-generation, reputation, appointment, communication, or operational result.

We do not guarantee:

  • A specific number of leads, calls, messages, appointments, reviews, customers, or sales.
  • A particular conversion rate, response rate, appointment-show rate, close rate, or return on investment.
  • Specific revenue, savings, profit, business growth, or cost reduction.
  • Search engine, map, local search, AEO, GEO, AI search, social media, or advertising rankings.
  • Approval by Google, Meta, Microsoft, telecommunications carriers, messaging providers, advertising platforms, or other third parties.
  • That every call, email, text, notification, or advertisement will be delivered or answered.
  • That an AI system will understand or respond correctly to every inquiry.
  • That a prospect, customer, or website visitor will take a particular action.
  • Uninterrupted or error-free access to a Platform.

Results depend on factors outside our control, including market conditions, competition, pricing, offers, Client responsiveness, lead quality, reputation, sales ability, staffing, budgets, website quality, platform changes, algorithm changes, legal restrictions, customer behavior, and the Client’s implementation of recommendations.

Testimonials, case studies, examples, illustrations, projections, demonstrations, and past results are not promises or guarantees of future performance.

18. Client Content and Data

Client Ownership

As between Laser Guided Marketing and the Client, the Client retains ownership of Client Data and original Client Content supplied by the Client, subject to any rights held by third parties.

License to Provide Services

The Client grants Laser Guided Marketing and its authorized providers a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, modify, format, display, and otherwise use Client Data and Client Content only as reasonably necessary to:

  • Provide and support the Services.
  • Configure systems and integrations.
  • Communicate with authorized recipients.
  • Troubleshoot technical issues.
  • Protect the Platform and users.
  • Comply with law and contractual obligations.

Client Representations

The Client represents and warrants that:

  • It owns or has sufficient rights to use and provide all Client Data and Client Content.
  • Providing the information to Laser Guided Marketing does not violate privacy, confidentiality, intellectual-property, contract, employment, or other rights.
  • Contact lists were collected lawfully and may be used for the intended campaigns.
  • Client Content is accurate and not deceptive.
  • Client Content does not contain unlawful, defamatory, infringing, fraudulent, or harmful material.

Backups and Export

The Client is responsible for maintaining independent copies of important Client Data and Client Content.

Laser Guided Marketing does not guarantee that deleted, corrupted, expired, overwritten, inaccessible, or third-party-hosted data can be recovered.

Data export may be limited by the functionality, retention period, format, permissions, or policies of the applicable Platform.

19. Intellectual Property

Laser Guided Marketing Property

Laser Guided Marketing and its licensors retain all rights, title, and interest in their preexisting and independently developed intellectual property, including:

  • Business methods, processes, strategies, and systems.
  • Software configurations, snapshots, automations, and workflows.
  • AI prompts, instructions, scripts, knowledge structures, and agent configurations.
  • Templates, forms, surveys, funnels, calendars, pipelines, and dashboards.
  • Training materials, documentation, reports, courses, and presentations.
  • Source code, scripts, integrations, designs, and technical methods.
  • Brands, trademarks, logos, trade names, and website content.
  • Improvements, updates, modifications, and derivative systems.

Client License

After full payment, the Client receives a limited, non-exclusive, non-transferable license to use deliverables supplied for the Client’s internal business purposes during the applicable subscription or license period.

The Client may not resell, sublicense, publish, distribute, reverse engineer, clone, copy for competitors, or commercially exploit Laser Guided Marketing’s proprietary systems without written permission.

Custom Deliverables

Ownership of a custom website, design, written asset, software component, or other custom deliverable will be governed by the applicable Order Document.

Unless the Order Document expressly transfers ownership, the Client receives a license to use the deliverable, and Laser Guided Marketing retains ownership of its underlying tools, templates, methods, components, and reusable materials.

Feedback

Suggestions, ideas, recommendations, or feedback provided by the Client may be used by Laser Guided Marketing to improve its Services without restriction or compensation, provided we do not publicly disclose Client Confidential Information.

20. Confidentiality

Each party may receive nonpublic business, technical, financial, customer, marketing, or operational information from the other party.

The receiving party will use reasonable care to protect Confidential Information and will use it only to perform or receive the Services, exercise contractual rights, or comply with legal obligations.

Confidential Information does not include information that:

  • Is or becomes public through no wrongful act of the receiving party.
  • Was lawfully known without confidentiality restrictions.
  • Is independently developed without use of the disclosing party’s Confidential Information.
  • Is lawfully received from a third party without a confidentiality obligation.
  • Must be disclosed under law, court order, or legal process.

Confidential Information may be disclosed to employees, contractors, professional advisors, and Third-Party Providers who reasonably need the information and are subject to appropriate confidentiality obligations.

21. Prohibited Uses

The Client may not use the Services to:

  • Violate any law, regulation, court order, carrier rule, or platform policy.
  • Send spam, unlawful marketing, or communications without required consent.
  • Call telephone numbers without the required permission or lawful basis.
  • Ignore opt-outs, do-not-call requests, or suppression lists.
  • Impersonate another person or misrepresent caller identity.
  • Use an AI-generated voice deceptively or without required disclosure or consent.
  • Record or transcribe calls unlawfully.
  • Upload purchased, scraped, harvested, stolen, or unlawfully obtained contact lists.
  • Transmit malware, viruses, ransomware, spyware, or harmful code.
  • Attempt unauthorized access to an account, system, network, or data.
  • Interfere with Platform security, availability, performance, or integrity.
  • Reverse engineer, probe, scan, scrape, copy, or replicate the Platform.
  • Infringe intellectual-property, privacy, confidentiality, or publicity rights.
  • Promote fraud, deception, harassment, hate, violence, exploitation, or illegal activity.
  • Generate fake reviews, deceptive testimonials, or misleading endorsements.
  • Use the Services for emergency dispatch or safety-critical functions.
  • Submit regulated or highly sensitive data without written authorization.
  • Resell or sublicense the Services without written permission.

Laser Guided Marketing may refuse, block, suspend, or terminate any campaign, content, account, or use that we reasonably believe violates these Terms or creates legal, security, operational, financial, or reputational risk.

22. Suspension and Termination

Suspension by Laser Guided Marketing

Laser Guided Marketing may suspend or restrict Services when:

  • An invoice is past due or a payment method fails.
  • The Client violates these Terms or an Order Document.
  • The Client’s use creates security, legal, compliance, carrier, platform, or reputational risk.
  • A Third-Party Provider suspends or restricts the applicable account or functionality.
  • Suspension is required to investigate fraud, complaints, abuse, or unauthorized activity.
  • Continued operation could harm another person, the Platform, or Laser Guided Marketing.

Termination for Cause

Either party may terminate an applicable agreement for a material breach that remains uncured for 10 days after written notice, unless the breach cannot reasonably be cured or immediate termination is permitted under these Terms.

Laser Guided Marketing may terminate immediately for fraud, unlawful activity, intentional misuse, repeated violations, security threats, deceptive AI calling, unlawful messaging, infringement, abusive conduct, or nonpayment.

Effect of Termination

Upon termination:

  • The Client’s right to access the affected Services ends.
  • Outstanding fees and usage charges become immediately due.
  • Telephone, messaging, AI, automation, website, and CRM functions may stop.
  • Third-party licenses, telephone numbers, integrations, and accounts may be released or disabled.
  • The Client must stop using Laser Guided Marketing’s proprietary materials.
  • Provisions intended to survive termination will remain in effect.

Sections concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnification, dispute resolution, accrued rights, and other provisions that by their nature should survive will survive termination.

23. Events Beyond Our Control

Laser Guided Marketing will not be liable for delay, interruption, failure, suspension, loss, or inability to perform caused by events beyond our reasonable or direct control.

These events may include:

  • Internet, cloud, hosting, or data-center outages.
  • Telephone carrier, SMS carrier, email provider, or telecommunications failures.
  • Software, API, integration, AI provider, or Third-Party Provider failures.
  • Cyberattacks, malware, denial-of-service attacks, or security incidents.
  • Power failures, equipment failures, or network disruptions.
  • Natural disasters, fires, floods, severe weather, earthquakes, or public emergencies.
  • War, terrorism, civil unrest, labor disputes, or governmental action.
  • Changes in law, regulation, carrier rules, platform policies, or licensing requirements.
  • Vendor insolvency, closure, acquisition, or discontinuation.
  • Acts or omissions of the Client or the Client’s vendors.
  • Other circumstances that Laser Guided Marketing could not reasonably prevent.

During such an event, performance obligations will be suspended to the extent affected. Laser Guided Marketing may use commercially reasonable efforts to restore, replace, modify, or discontinue the affected Service.

The Client’s remedies for a qualifying permanent software discontinuation are limited to those described in Section 14.

24. Disclaimers

Without limiting the foregoing, we do not warrant that:

  • The Services will be uninterrupted, error-free, secure, or available at all times.
  • Defects, vulnerabilities, delivery failures, or technical problems will be corrected immediately.
  • AI output will be accurate, complete, lawful, appropriate, or suitable for a particular purpose.
  • Third-Party Providers will continue offering the same features, pricing, or access.
  • Communications will reach every intended recipient.
  • The Client will obtain leads, sales, reviews, rankings, appointments, revenue, or other results.
  • Data will never be lost, corrupted, delayed, intercepted, or made unavailable.

Advice, recommendations, templates, scripts, disclosures, business strategies, and educational materials are provided for general business purposes and do not constitute legal, tax, accounting, medical, financial, or other licensed professional advice.

25. Limitation of Liability

To the maximum extent permitted by law, Laser Guided Marketing’s total aggregate liability arising from or relating to an affected Service will not exceed the total fees actually paid by the Client to Laser Guided Marketing for that affected Service during the six months immediately preceding the event giving rise to the claim.

The limitations apply regardless of:

  • The legal theory asserted.
  • Whether damages were foreseeable.
  • Whether a remedy fails of its essential purpose.
  • Whether Laser Guided Marketing was advised of the possibility of damages.

Laser Guided Marketing is not liable for the independent acts, omissions, outages, policies, data practices, pricing, restrictions, or service failures of Third-Party Providers.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

26. Indemnification

The Client agrees to defend, indemnify, and hold harmless Laser Guided Marketing and its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, demands, investigations, damages, fines, penalties, losses, liabilities, judgments, settlements, and expenses, including reasonable attorneys’ fees, arising from or relating to:

  • The Client’s use or misuse of the Services.
  • Client Data or Client Content.
  • The Client’s products, services, offers, representations, or business practices.
  • Telephone calls, AI calls, recordings, transcripts, emails, text messages, or campaigns initiated for the Client.
  • A failure to obtain legally required consent.
  • A violation of telemarketing, privacy, messaging, recording, advertising, or consumer-protection laws.
  • Purchased, scraped, harvested, stolen, or unlawfully obtained contact information.
  • Infringement of intellectual-property, privacy, publicity, confidentiality, or other rights.
  • The Client’s violation of these Terms, an Order Document, or third-party terms.
  • Acts or omissions of the Client’s employees, contractors, Authorized Users, affiliates, or vendors.

Laser Guided Marketing may assume control of the defense of a claim at the Client’s expense. The Client may not settle a claim in a manner that admits fault by or imposes obligations on Laser Guided Marketing without our written consent.

27. Disputes and Governing Law

Informal Resolution

Before filing a legal claim, the complaining party must send written notice describing the dispute, the relevant facts, and the requested resolution.

Notices to Laser Guided Marketing (LGM) must be sent to [email protected] with the subject line “Formal Dispute Notice.”

"tel:+17029971520"<(702) 997-1520

The parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice.

Governing Law

These Terms and all disputes arising from or relating to them will be governed by the "Law of the Contract(s)" between the Parties, without regard to conflict-of-law principles.

Venue & Arbitration

The parties consent to the exclusive jurisdiction and venue of the Arbitration Association chosen, for any disputes and/or claims filed by, or against any of the "Laser Guided Marketing members (owner, employee, contractor, independent sales rep, etc.)"LGM-Members", instead of the state and federal courts located in Clark County, Nevada or other location. The Director of LGM has "sole and exclusive" discretion for choosing the Arbitration Association through which everything will (a) be resolved or (b) result in Final, Binding, Arbitration Awards, which may then be put into a valid Government Court for collection if the party with a judgment against them fails to provide compensation as ordered in the Final, Binding Arbitration award. "ANY and ALL" of the disputes and/or claims, (a) by, and/or against (i) any of the LGM-Members or (ii) LGM, must be handled via [the] (a) People's Arbitration Association or (b) other Arbitration Association chosen, (i) by the LGM Director, (ii) in the event of the PAA not (a') functioning or (b') taking on new cases; however, such Association and the Arbitrators thereof, expressly not be BAR Card Holders, or licensed attorneys. The Arbitrator assigned to such dispute(s) between the parties and/or Claim(s) against "one or more" of the Parties, (a) has the "sole and exclusive" discretion for the determination of the (i) acceptability of any dispute(s) for mediation and (ii) arbitrability of any claim (a') by, or against, any of the LGM-Members. The Arbitrator is (a) expressly bound, first and foremost, by the "Law of the Contract" between the Parties and (b) is bound, (i) by all of the "Terms and Conditions" shown on/in the "Agreement(s) and/or Contract(s)" between the Parties", (ii) for the determination of the matter of the prevailing party and any damages awarded to either side.

Time Limit for Claims

To the maximum extent permitted by law, any claim arising from or relating to the Services must be filed within one year after the event giving rise to the claim. A claim not filed within that period is permanently barred.

Individual Claims

To the maximum extent permitted by law, claims must be brought on an individual basis and not as a plaintiff or class member in a purported class, collective, consolidated, representative, or private-attorney-general action.

Nothing in this section prevents either party from seeking temporary or emergency injunctive relief to protect intellectual property, Confidential Information, account security, or prevent unauthorized system access.

28. Electronic Communications and Signatures

You consent to receive agreements, notices, disclosures, invoices, receipts, service updates, and other communications electronically.

Electronic communications may be delivered by email, text message, account notification, website posting, electronic document, or another reasonable electronic method.

You agree that electronic records, electronic signatures, click-through acceptance, checkbox acceptance, payment authorization, and other electronic actions may be used to form and evidence an agreement.

You are responsible for maintaining a valid email address, telephone number, internet connection, and device capable of receiving electronic communications.

A notice is considered received when sent to the email address or telephone number associated with your account, posted within the applicable account, or otherwise delivered through the Service.

29. Changes to These Terms

Laser Guided Marketing may update these Terms to reflect changes in Services, technology, vendors, business practices, legal requirements, pricing structures, or risk.

The revised Terms will be posted with an updated “Last Updated” date.

When a change materially affects an active paid subscription, Laser Guided Marketing may provide notice by email, account notification, invoice notice, or another reasonable method.

Continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms.

If a signed Order Document establishes fixed terms for a defined period, changes to these Terms will not override conflicting fixed terms during that period unless required by law, necessary for security or compliance, or agreed by the parties.

30. General Provisions

Entire Agreement

These Terms and incorporated Order Documents constitute the entire agreement concerning the applicable Services and replace prior discussions, proposals, representations, and understandings concerning the same subject matter.

No Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

Severability

If a provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

Assignment

The Client may not assign or transfer its rights or obligations without Laser Guided Marketing’s prior written consent.

Laser Guided Marketing may assign these Terms or an Order Document in connection with a merger, acquisition, restructuring, financing, sale of assets, transfer of a service line, or engagement of an affiliate or successor.

Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary relationship, franchise, employment relationship, or agency relationship.

No Third-Party Beneficiaries

These Terms do not create rights for anyone other than the parties and permitted successors or assigns.

Headings

Headings are provided for convenience and do not limit or alter the meaning of any provision.

Interpretation

The words “including” and “includes” mean “including without limitation.” Singular terms include the plural where appropriate.

Notices

The Client must send contractual, cancellation, refund, dispute, and legal notices to the email address specified in these Terms unless an Order Document provides another method.

Laser Guided Marketing may send notices to the Client’s account email address, billing email address, telephone number, physical address, or account notification system.

31. Contact Laser Guided Marketing

Questions concerning these Terms, billing, cancellations, service credits, discontinued platforms, affiliate relationships, AI calling, or account access may be directed to:

Laser Guided Marketing
1842 Tarrant City St
Henderson, Nevada 89052
U. S. A.

Email:

[email protected]

(702) 997-1520

Website: https://laserguidedmarketing.com

Requests are effective only when received by Laser Guided Marketing through the applicable contact method and contain enough information to identify the Client, account, Service, and requested action.

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